FAQs

Questions before you play.

Quick answers to your most common questions. If something's missing, email [email protected] — a real person replies, usually within a day.

Shipping & delivery

How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'Smash Vibrator LLC.' Even customs labels use discreet parent company details.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders 5–10 business days, duties prepaid.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties up front so there are no surprise fees when your order arrives.

What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds are not contingent on condition. Returned units are recycled.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, shipping included.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.

What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, or poolside-safe.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a hushed conversation. Independently verified by an audiology lab.

How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full ritual on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups.

Question we missed? Email [email protected] — we add new FAQs weekly based on what customers ask.

Start with the smash vibrator everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Smash Vibrator shop.